Special Discount
Special Discount
Course Details
Thanks to the advent of communication technology, the skills Administrators, Executive Assistants and secretarial officers require have become diversified, and the ability to multitask and juggle several different instructions at once has become essential. Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts. This course tackles all these behavioural skills while focusing on areas related to the use of technology to get things done effectively and successfully.
Course objective
By the end of the course, participants will be able to:
- Define and apply the new roles of executive assistants and administrators to meet modern challenges
- Use technology to get more done and to stay connected with the office and their boss
- Plan and organize workflow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
- Create quality standards for a motivating and productive office environment
- Identify and improve the competencies they require to keep generating added-value services
Course outline
Module 1: The Evolving Role of Executive Assistants and Administrators
- The changing workplace and organizational environment
- The modern roles and responsibilities of executive assistants
- Supporting management effectively
- Building professionalism, influence, and results
- Leveraging technology for workplace productivity
Module 2: Modern Data, Records, and Information Management
- Best practices in filing systems and document organization
- Electronic records management and digital archiving
- Records and information lifecycle management
- Indexing, cross-referencing, and document retrieval techniques
Module 3: Creating a Productive and Efficient Office Environment
- Office organization and workspace productivity
- Time management and personal effectiveness
- Managing emails using the Inbox Zero approach
- Working with diverse teams and handling difficult executives
Module 4: Advanced Business Communication and Professional Writing
- Effective verbal and written communication
- Business correspondence and professional email writing
- Preparing meeting agendas and minutes
- Communicating with confidence across different audiences
Module 5: Presentation, Meeting, and Event Management Skills
- Delivering impactful presentations
- Audience analysis and presentation techniques
- Planning and coordinating meetings and conferences
- Event planning tools and execution strategies
Module 6: Executive Excellence, Leadership, and Professional Etiquette
- Modern office, telephone, and email etiquette
- Teamwork and collaboration
- Situational leadership for executive assistants
- Building a high-performance executive assistant success toolkit
Who should attend?
This course is designed for people who have graduated from an office administration program or have several years of documented work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry-level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills to succeed in today's high-technology offices.
The course involves a mix of self-assessment tools, showcases of computer applications, brief presentations by the consultant and participants on course-related topics, and videos to enhance learning and real-life implementation.