Work Ethics and Effective Clerical Operations

Course Details

A strong work ethic is vital to a company achieving its goals. Every employee, from the CEO to entry-level workers, must have a good work ethic to keep the company functioning at its peak. A work ethic is a set of moral principles an employee uses in his job. Certain factors come together to create a strong work ethic.

Course Highlights:

• Understanding Work and Business Ethics.
• Defining a team (The what and why of a team).
• Time, Self and Stress Management.
• A positive Attitude leads to Promotion.
• Managing Interpersonal Relationships, Customer/Public Relations, Communication Skills and Code of Ethics
• Managing Visitors waiting Time, Listening and Questioning Skills.
• ICT and MIS Innovations and Applications to Office Administration.

Course Outline:

Module 1: Foundations of Work and Business Ethics 

• Understanding Work and Business Ethics
• The Importance of Ethical Conduct in the Workplace
• Professional Values, Integrity, and Accountability
• Code of Ethics for Clerical and Administrative Staff

Module 2: Enhancing Office Operations through ICT and Interpersonal Skills

• Managing Interpersonal and Customer/Public Relations
• Professional Communication Skills for Office Efficiency
• ICT and MIS Innovations in Modern Office Administration
• Applying Technology to Improve Workflow and Productivity

Module 3: Building Effective Teams and Positive Work Attitudes

• Defining a Team: The What and Why of a Team
• Roles and Responsibilities in a Team Setting
• Developing a Positive Attitude at Work
• How a Positive Attitude Leads to Career Growth and Promotion

Module 4: Personal Effectiveness and Stress Management

• Time, Self, and Stress Management
• Setting Priorities and Meeting Deadlines
• Managing Visitors’ Waiting Time Effectively
• Listening and Questioning Skills for Efficient Office Communication