The most important skill in business is the ability to manage people so that organizational objectives are achieved. It is also important to the individual, so that they can maximize their career progression opportunities. For those who have had little or no formal management training – or who require a refresher – this course is the ideal starting point.
By the end of the course participants will be better able to:
Understand the manager’s role
Motivate teams and individuals
Communicate goals and objectives
Develop their teams
Deal with poor performance issues
Participants will leave the course having had an opportunity to practice all these skills and with their own personal action plan to build on. They will return to work with a clearer view of their role and responsibilities as managers, eager to use it as the basis for improving performance and achieving better results
What’s it all about?
Different approaches to management
Responsibility and accountability
The keys to… effective motivation
Factors that motivate people
Key management theories explained
Using reward and recognition
The keys to… effective communication
‘Walking the talk’
Does the organization’s Mission Statement work?
Dealing with dissent
The keys to… effective delegation
The difference between delegating and assigning tasks
Why is delegation so crucial?
What can go wrong?
Hints for effective delegation
The keys to… effective team building
Characteristics of successful teams
Team types and behaviors
How to build a successful team
Stages of team Effectiveness
The dangers of cloning!
Team leadership style and traditional management style
The keys to… effective performance management
Dealing with poor performance
Standards, objectives, targets, etc
Delivering difficult messages
Supporting the team
The keys to… effective change management
Dealing with change
The Change Curve
Communication, communication, communication!
Reactions to expect and how to deal with them
Involving the team
The keys to… action
Course review / discussion
Preparation of action plans for building on the skills learnt
Who should attend?
This is the ideal programme for those who have had little or no formal management training but whose roles – now or in the future – entail line management responsibilities.
The programme is an ideal introduction to management but is also very useful as a refresher course.
This thoroughly practical course uses a mixture of formal tutor inputs, practical exercises, case studies, management tools and tutor-facilitated discussion